Cancellation and Refund Policy
At Amazon Wildlife Tours, we understand that plans can change. Our cancellation policy is designed to be fair for both our travelers and our local team, who prepare in advance for each expedition.
Cancellations by the Client:
- More than 48 hours before the tour start date:
Clients are entitled to a 100% refund of the amount paid, excluding any applicable taxes, bank charges, or transaction fees. - Less than 48 hours before the tour start date:
No refunds will be issued. However, the booking may be rescheduled one (1) time, subject to availability, within the next 12 months. - No-show:
Failure to arrive at the agreed meeting point and time will be considered a cancellation, and no refund will be provided. Refund Processing Time:
Approved refunds will be processed within a maximum of 14 business days, depending on the payment method and financial institution involved.
Date Changes:
Date changes are allowed without penalty up to 15 days before the tour start date, subject to availability. Changes within the 14 days prior will be evaluated on a case-by-case basis.
Cancellations Due to Force Majeure:
In the event of cancellations due to circumstances beyond the client’s and company’s control (natural disasters, social unrest, pandemics, etc.), the tour may be rescheduled without penalty, or a partial refund will be offered depending on the costs already incurred.
Cancellations by the Company:
If Amazon Wildlife Tours must cancel a tour due to operational or safety reasons, the client may choose between a full refund or rescheduling the tour at no additional cost.